Cancellation and Refund Policy

Effective Date: 23 May 2024

At Andro Buddy Technologies Pvt. Ltd., we strive to ensure customer satisfaction with our digital products and services. If you are not satisfied with your purchase or service, please review our cancellation and refund policy below.

Cancellation Policy:

1. Digital Products:

   • Due to the nature of digital products, cancellations are generally not accepted once the product has been delivered or accessed by the customer.
   • If you wish to cancel a purchase before the digital product has been delivered, please contact us immediately at [email protected]. We will review your request and inform you of the cancellation status.

2. Service-Based Projects:

   • For service-based projects (e.g., website development, mobile app development, legal services), cancellations can be requested up to the commencement of the service.
   • Once a project has started, cancellations will be subject to the terms outlined in the project agreement or contract. Please contact your project manager or [email protected] to discuss the specifics of your cancellation request.

3. Subscription Services:

   • Subscription services can be cancelled at any time. Please note that cancellations will be effective at the end of the current billing cycle. No partial refunds will be issued for the remaining period of the billing cycle.

Refund Policy:

1. Digital Products:

   • Refunds for digital products are not provided once the product has been delivered or accessed by the customer.
   • In the case of technical issues or defects, please contact [email protected] within 7 days of purchase. We will work to resolve the issue or provide a suitable replacement.

2. Service-Based Projects:

   • For service-based projects, refunds will be considered on a case-by-case basis. If you are not satisfied with the service provided, please contact us at [email protected] within 7 days of the service delivery.
   • Refunds will be processed based on the percentage of the project completed and any expenses incurred. Please refer to your project agreement or contract for specific refund terms.

3. Subscription Services:

   • Refunds for subscription services will not be issued for partial billing cycles. If you are unsatisfied with your subscription service, please contact us at [email protected] to discuss your concerns.

Procedure for Requesting Cancellations or Refunds:

1. Contact Us:

   • To request a cancellation or refund, please email us at [email protected] with the details of your request. Include your order number, product/service details, and the reason for the request.

2. Review Process:

   • We will review your request and respond within 15 working days. If additional information is needed, we will contact you.

3. Resolution:

   • If your cancellation or refund request is approved, we will reimburse the refund within 7 working days. Refunds will be issued to the original payment method used at the time of purchase.

Complaints:

If you are not satisfied with the response to your cancellation or refund request, please contact us at [email protected] with the details explaining your concerns. We will review your complaint, investigate if the right procedures have been followed, and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint; however, in some cases, it may take longer. If you are still unsatisfied with the response, you may contact us.

Contact Information:

Andro Buddy Technologies Pvt. Ltd.
Email: [email protected]
Customer Support Hours: Monday to Friday, 10:00 AM to 7:00 PM IST

We are committed to resolving your concerns and ensuring your satisfaction with our products and services. Thank you for choosing Andro Buddy Technologies Pvt. Ltd.